Care Instructions
How do I take care of my garments?
To prolong your garments lifespan please be mindful of how often you are washing and how little you are wearing.
- We recommend to turn all clothing inside out prior to washing
- Hand-wash or Machine-wash on a gently cycle at 30°C or colder
- Use a mild or non-bio detergent
- Air dry to maintain shape and reduce shrinkage by laying flat or hanging
- Do not tumble dry
- Press or steam on a medium-high heat to reduce wrinkles
Please note, expect a small amount of shrinkage on the first few washes.
For further information on how to care for your garments and their individual fabric needs, why not take a look at our curated garment care guide here.
Shipping & Returns
Shipping
Please note that all standard orders have a production time of 2-3 weeks.
UK
Free UK shipping on all orders over £150
Royal Mail Tracked 48hr Service - £4.99
Standard delivery time of 3-5 working days
Royal Mail Tracked 24hr Service - £6.99
Next working day on orders placed before 1pm, Mon-Fri
EU & INTERNATIONAL
Royal Mail International Tracked Service - Shipping costs and delivery times will vary depending on location.
Europe: From £15
Rest of World: From £25
*All International orders are subject to taxes and duties upon arrival of delivery, in the destination country.
For more information check our Shipping & Returns page.
Returns
UK
If you would like to return or exchange your item(s), please contact us within 14 days of receiving your order.
Full terms and conditions on our returns policy can be found here.
EU & INTERNATIONAL
All EU & International orders are considered final sale and regrettably, cannot be returned for a refund or exchange.
Get in touch
If you have any questions about your order or any queries regarding sizing, length or even fabric colours, please do get in touch with us prior to placing an order and we will be happy to assist.
Contact: hello@rileyandmonica.co.uk.
FAQ
How long will I have to wait for my order?
All orders are made-to-order. Please allow for a production time of 2-3 weeks for all standard orders and 3-4 weeks for all pre-orders (excluding weekends and public holidays) plus delivery time.
As soon as we have posted your order, we will send you a shipping confirmation email including tracking, so you can stay updated with its journey. Please keep in mind that delivery times are estimated and unexpected delays may occur. If you have any queries regarding your order, don't hesitate to get in touch with us here.
How do I choose the right size?
All RILEY & MONICA garments are designed with comfort in mind and have an overall relaxed fit.
On our main size guide page you will find detailed instructions on how to take your measurements. You can then compare those measurements with our size guide, to help determine the best size for you.
If you do need further guidance with sizing, length or have any other queries, please do contact us prior to purchasing.
Which fabrics do you use?
We use fabrics which consist of fibres that are 100% natural, low-impact crop and less harmful to the environment and people. Our aim is to produce clothing with a kinder and sustainable approach and therefore, many of our products are made from Linen, TENCEL™ Lyocell and Cotton fabrics including Oeko-Tex Standard 100 Cotton and 100% Organic Cottons.
Discover more on the fabrics we use on our transparency page.
Will I be charged duties and taxes?
All EU & International orders are subject to import taxes and duties upon arrival of delivery in the destination country. The customer is liable to pay these fees to customs. RILEY & MONICA is not liable for any charges incurred.
For more information check our Shipping and Returns page.
For further FAQs please see here.
Made with Care
From fibre to final stitch, we prioritise responsibly sourced materials and thoughtful processes.
Read more about how we create here.